Hi Kuneho,
See my responses in CAPS. I promise I'm not yelling, just not talented with html

Sorry ppalmer but I would really like to hear more about the adequate support.

Is there a sufficient manual for nabaztag which is understandable even for newbies? I would say "NO"
THE MATERIALS PROVIDED TO ME WERE ADEQUATE. I AM NOT A PROGRAMMER, JUST PROFICIENT WITH MOST TECHNOLOGY. I SAY ADEQUATE BECAUSE ALTHOUGH THEY MAY NOT BE THOROUGH, THEY WERE ADEQUATE ENOUGH FOR ME TO FOLLOW AND HAVE MY RABBIT SET UP IN UNDER 15 MINUTES.

Is any of violets pages clearly split into different languages? I would say "NO" (get french texts when clicking english help button. Have german headlines but english texts after clicking these headlines)
I HAVE NOT PERSONALLY EXPERIENCED A LANGUAGE ISSUE WHEN I AM ON ANY OF VIOLET'S PAGES. I AM BY NO MEANS DISAGREEING WITH YOU, JUST EXPLAINING WHY I SEE THE SUPPORT AS ADEQUATE.

Is there a clear timeline for when what will be finished? "NO"
I DON'T ACTUALLY CONSIDER THIS SUPPORT, BUT RATHER A PRODUCT DEVELOPMENT ISSUE. SO, I CONSIDERED THIS A DIFFERENT ISSUE WHEN I SAID I FELT THE SUPPORT IS AT LEAST ADEQUATE.

If new services are introduced with a date, are they really up and running (RFID a.s.o.): "NO"
AGAIN, I DON'T THINK OF THIS AS A SUPPORT ISSUE. IT MIGHT BE A REASON FOR SOME USERS TO BE DISILLUSIONED, BUT I AM ACTUALLY QUITE APATHETIC ABOUT THE WHOLE RFID THING.

Did they, as promised, add new radio stations every week? "I wouldn't think so"
NOT A SUPPORT ISSUE. FURTHERMORE, ONE OF THE BLOGS THAT NABBEY COMPLAINED ABOUT WAS ACTUALLY ABOUT THE FACT THAT INTERNET RADIO MAY SOON BE A THING OF THE PAST BECAUSE OF LEGAL ISSUES.

Did they, as announced, start RFID in April? "I wouldn't think so"
I DID NOT CONSIDER THIS A SUPPORT ISSUE.

Does violet publish regular updates on latest problems, bugs or services added. "NO"
I HAVE SEEN ANNOUNCEMENTS FROM VIOLET ABOUT UPDATES AND NEW SERVICES. I WOULD NOT CLASSIFY THEM AS "REGULAR".

There are loads and loads of complaints about sticky bunny ears. Does violet acknowledge that on their homepage and give consumer advice? "I haven't seen it"
SINCE I HAVE NOT EXPERIENCED THIS PROBLEM, I DID NOT BASE MY OPINION ON SUPPORT PROVIDED BY VIOLET ON THIS TOPIC.

I HAVE EXPERIENCED PROMPT RESPONSES TO MY EMAILS TO SUPPORT. I HAVE HAD A PROBLEM WITH DAYLIGHT SAVING TIME, BUT OTHERWISE MY RABBIT HAS PERFORMED EXACTLY AS I EXPECTED. WHEN I EMAILED SUPPORT, THEY WROTE BACK IMMEDIATELY. I HAVE EXPRESSED ELSEWHERE IN THESE FORUMS THAT THERE IS A LANGUAGE BARRIER, SO IT TOOK A COUPLE OF TRIES TO GET THE SITUATION RESOLVED. THAT'S WHY I DESCRIBE THE SUPPORT AS AT LEAST ADEQUATE.

I HOPE THIS HELPS YOU UNDERSTAND WHY I CLASSIFY THE SUPPORT AS "ADEQUATE AT LEAST". JUST AS YOU HAVE AN OPINION THAT THE SUPPORT IS INADEQUATE BASED ON YOU EXPERIENCES, I BASE MY OPINION ON MY EXPERIENCES. ALL OF MY INTERACTIONS WITH VIOLET HAVE BEEN HELPFUL. I DID NOT EXPECT A LOAD OF RESPONSES ON HERE TO SUPPORT MY OPINION. MANY POSTERS COME HERE TO COMPLAIN.  IT SEEMS WE TAKE A LOT OF FREEDOM TO MISDIRECT OUR FRUSTRATIONS AND BE UNKIND ON THE INTERNETS. I JUST WANTED TO SEND OUT MY HAPPY EXPERIENCES SO THAT WHEN BK COMES AROUND READING HE KNOWS THAT THE OPINION OF ONE IS NOT THE OPINION OF ALL. I BELIEVE THERE IS AN APPROPRIATE PLACE AND WAY TO COMPLAIN. I FIND COMMENTING ON BLOGS POSTED BY PEOPLE LIKE BK TO BE THE WRONG PLACE. HE IS A KIND HELPFUL MAN.

Porter